You are eligible for our cancellation policy if:
- you return the item to us by email within the trial period of 14 days (right of withdrawal). This period starts on the day after receipt of your order.
- the item has been received by us in its original condition and, if reasonably possible, in the original packaging within 14 days of the return notification.
Unpackaged items can incur damage that we may recover from you.
Refund by us will be made within 14 days upon receipt of the product. We may inspect products for damage and other defects.
Any damage can be recovered from you as a customer, you are legally responsible for returning the product. The return costs are also for the customer.
You cannot return an item if it does not meet the conditions set. Please note that the payment obligation of the order remains.
In case of doubt or to reduce return costs for you as a consumer, we recommend that you contact us first.
We like to think along about a solution!
Returns are possible to the return address below. Large items can also be returned here.
PAY ATTENTION! If you want to return the item to our storage in Echt, please call in advance, this is also only possible on working days between 9:00 am and 5:00 pm by appointment, because there is not always someone present in our storage. Phone. 0032(0)683905289.
Also, first pass on withdrawals by e-mail, so that we know that an order will be returned. Also put the withdrawal form with the package, so that we know which return it concerns.
PLEASE NOTE: Keep in mind that the shipping costs of a return are for your own account and you are responsible for transporting the product and requesting it.
It is possible for parcels to be returned to us by a parcel service.
Here are a number of shippers where you can return your order. This is just a suggestion, you are free to choose your own carrier. Most products can be packaged and shipped per 2 pieces.
PostNL DPD DHL
- €7.50 - 13.50 per package (our boxes contain 1-2 chairs or bar stools.
Parcel service: accessories, chairs, bar stools and small coffee tables.
- €50.00 - €100.00
These are target prices depending on the carrier.
By agreeing to the general terms and conditions, you agree to these requirements.
Our postal return address is:
Bongerd street 3
6051 AP Maasbracht